Professional Summary• Accomplished help desk professional with 10+ years experience in technical, computer operations, and help desk support.• 15 years of progressive computer/network operations experience in large corporation and data centers with mixed computing environment including Windows NT, 2000, XP, Vista, 7 and Lynx.• 10 years providing Help Desk support to hundreds of users throughout US and Canada, earning solid reputation for productivity, complex problem resolution and professionalism.• Excellent communication and diagnostic skills; reputation for productivity, complex problem resolution and professionalism.• Proactive self-starter known to initiate process and system improvements to increase system stability and staff productivity.