Experience with new office setup. Enterprise upgrades. Mobile training lab setups. PC/network troubleshooting, repairs and upgrades. On-site, phone and e-mail support. Accomplished, resourceful, certified Desktop Support Technician with 8 years experience in diverse environments including Avon Products, Atlanta Public Schools, Best Buy, Eli Lilly & Gateway Computers. Comprehensive knowledge of operating systems, software, and networking. - Dedicated problem solver, accustomed to performing under intense pressure and tight deadlines. - Thrive in both independent and collaborative work environments. - Committed to responsive end user support, approaching all issues with patience, flexibility, urgency and a professional manner.