I am a highly experienced support professional looking for a remote
position providing support from my home office. I have support experience
going back 9 years, and have been providing US based support from my
home office for over 2 years for overseas companies, with references.
I enjoy all aspects of support, including:
- All levels of support for all customer types
- Reproducing software bugs
- Testing pre-release software
- Working with other departments and facilitating communication
- Creating/editing documentation
- Making sense of technical information for non-technical users
- and more, generally facilitating a positive experience for users