Knowledge: - Trilingual: English, Portuguese and Spanish - OS (Win95, Win98, Win2000, WinXP) - Microsoft Office - Hardware, software - Ghosting - Peripheral - Active directory, Mainframe - Network: basic LAN administration, configuration and security/ basic protocol management (TCP/IP), Network topologies (Ethernet) - Desktop and Laptop hardware installation, troubleshooting and repair - Printers (Installation, troubleshoot and repair) - Type 60 words per minute Skills: - Excellent customer service - Management skills - Team player - Self motivated, reliable, flexible - Quick learner - High competitive - Multi-task skills, sense of urgency - Provide own tools Resume Headline: PC TECHNICIAN/COMPUTER OPERATOR/DESKTOP SUPPORT Education: - High School (CEPPG) Graduated in 1999 - Southern Methodist University (SMU). From: 08/2003 to: 03/2004 A+ Comptia (Computer technician: hardware and software) - Southern Methodist University (SMU). From: 08/2003 to: 03/2004 Network+ Comptia (