- Senior Business Systems Analyst with more than 11 years performing business analysis, gathering, managing, documenting and translating business requirements for IT, with a firm grip on Scrum\Agile, Waterfall and hybrid frameworks within SDLC - Strong experience leveraging data visualization tools, including Tableau, SSRS and Power BI to present data by creating dashboards\reports - Over 5 years’ experience in telephone customer service, including sales, tech support and customer care - Productive relationship builder; excel at listening to customer needs, articulating product benefits and creating solutions that provide value to the customer - Highly professional, dependable, reliable and able to perform duties with minimal supervision