Customer Support
Great communication skills, a neutral accent and years of experience in customer support
Extensive experience handling international voice and non voice customer support.
Content Writing
Freelance content writing and ghost writing for a variety of websites based on Internet research. Writing original website content as per client specifications with high keyword concentration
CRM Databases
Over five years of experience using CRM databases such as SalesLogix, Pivotal and Salesforce.com.
Internet Research
Wide experience using various search techniques and search engines for Internet research
On the job experience creating contact lists and profiles of companies using material from websites such as www.hoovers.com.
Administrative Support/ Virtual Assistant
Screening phone calls. Setting up appointments and paying bills online. Sourcing and ordering supplies.
Business and Legal Transcription
Extensive experience transcribing executive summits. Trained me