Solutions-driven, customer centric professional with nearly 7 years of significant experience in handling all aspects of service functions. Supervising customer service operations for rendering & achieving quality services, providing first line customer support by answering queries & resolving their issues.. Experience of manpower management, recruitment involving resume generation, screening, short-listing and interviewing. Mapping client’s requirements and ensuring rendering of effective solutions in line with the guidelines specified by the client. Proficient in MS Office tools like Excel, Word and Power point. Possess excellent interpersonal, communication & organizational skills with proven abilities in team management & CRM.