A Customer Service Management professional with over 12 yrs. experience with the world's leading diagnostic clinical laboratory. Greatest assets are in building and managing strong, customer service teams, problem identification and resolution, management of projects and meeting organization and facilitation. Proven record of achieving savings goals, increasing productivity and bringing project in on time and budget through organizational and management skills. Proficient skills in MS 2007 applications to include Word, Excel, Power Point, Project Manager and Outlook.