11 years of Customer Service, Telemarketing,Inbound/Outbound Sales,and Appointment Setting Experience. Excellent written, verbal and communication skills. Extremely productive in a high volume, high stress, environment. Proficient in the use of MS-Word, Excel, Access, Power Point and Outlook Express. Highly productive in the use of MS-Windows XP, an MS-Office XP Professional. Self starter with a can do attitude.Lead customer through technical scripting to resolve service failures over the phone. Answers customer questions and resolves issues relating to claims, warranties, servicing products, accurately determine entitlement and set up service options. Demonstrates world class customer care and achieve high levels of quality results in a timely and efficient way. Place outbound calls to consumer about requesting information on products. Successfully provided support to customers calling to place orders from informercial, assist customers with billing issues, order status, order cancell