During my last two jobs I did not receive a lot of training, which forced me to learn new processes and programs quickly. During my time as a technical support analyst I used a database daily where I entered information about customer communications. Much of my communication with customers was via email. Because of the fast-paced environment my emails had to be quick and concise. In my current job, because I work from home most days, much of my communication is over email. These two positions have helped my data entry skills to grow.