• More than 10 years’ successful experience in customer service and managerial support with recognized strengths in account maintenance, problem-solving and trouble-shooting, staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place. • Possess solid computer skills. • Excellent working knowledge using Microsoft Office Suite and other software applications. • Ability to train, motivate, and supervise customer service employees. • A team player, acknowledged as “Quality Customer Service Professional.” • Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.