Experienced customer service professional 10+ years. Managed three shifts (30-40 employees on avg.) in Cardmember Services, Voice Authorizations, Payment Review, Chargebacks, Fraud Loss Prevention/ Fraud Investigations/ Fraud Analytical and Special Investigations, Bookkeeping, Data Entry, and Accounts Payable/Accounts Receivables teams. Analyzed and identified fraud trends, made recommendations for process improvements to improve bottom line, multi-tasked on various complex systems, coached, counseled and fostered business relationships with internal and external customers. From inventory control, and working in retail or restaurants, I bring many more talents and abilities to the table. Just ask, I'm sure I have transferable skills that are in sync with your organization!!