I have over 15 years of extensive customer service experience; 7 plus years in a call center environment. My services include but not limited to orders, upsells, returns, credits, re-bills, payments, deliveries, resolution of customer complaints, verifying account information, and training others. My computer skills are excellent. I hold Microsoft Office Certification in Word, Excel, and PowerPoint. I keyboard at 50 wpm and have excellent written and oral communication skills. My two-year associate degree in administrative support as well as the diversified work experience makes me a valued team player. Throughout my career, I have established skills in business communication, speech presentation, multitasking, office procedures, records management and implementation, information processing, and OSHA general industry safety. My education, background and skillset, have provided me with the knowledge and skills to perform well.