•Experienced, Target-Based Workforce Management

•With Comprehensive and Outstanding Team management

•Client Relations and Global command center WFM background(7 Years)

•Exceptional performance to attain goals and People excellence

•Here is a glimpse of my professional experience:

-Handled 500-800 headcount in Workforce Management

-Experienced in WFM setup for Technology, Travel, Retail and Insurance Companies

-Evaluate Site performance and Headcount Needed to provide Optimal Customer Service

-Ensuring Client Satisfaction on Goal Delivery and Implementation.

•Proficient in WFM Tools like:

-Genesys Purecloud

-Avaya CMS

-NICE IEX

-CCU

-Microsoft Office tools(Excel, PowerPoint, Word, Access, Macro)

-GSuite Google tools(Sheets, Chat, Mail)

•Tested skills in Analysis, Implementation and Business Integration.