Versatile business management professional with expertise in the Health Insurance, Medical and Customer Care Industries available for Customer Service/Account Management Services. Prior Customer Service Experience in busy call-center environment, as well as face-to-face customer liaison experience. Proven track record of exceeding performance expectations in call time, accuracy and Customer Satisfaction survey numbers. I Consistently deliver world-class Customer Service and I'm so good at it, they made me a "call coach" so I could teach the others how it's done. If you're looking for a Customer Service Professional who's a reliable, knowledgeable, fast-paced, problem-solver with superior communication and documentation skills, look no further.