Hi, My name is Abdullah and I have been working as a Customer Services/Support, Administration, HR, Sales in the different industries like Transportation, Construction, Telecom, Retail & MNC for more than 22 years.
Having International exposure to work with different nationalities in Pakistan, KSA & USA.
My goal is to help you provide a world class Customer Services and a great Customer experience:
* Answer phone calls, emails, from customers and work to resolve their queries in real time.
*Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customers.
*Strong written (email & chat) communication skills utilizing proper grammar and punctuation.
*Meets and surpass expectations
*Ability to work independently while making sound business decision on case information.
*Well developed sense of urgency and follow through;
*Ability to multitask multiple systems, screens,, and task during customer contacts.
*Knowledge in MS office
*Time management and adherence to schedules.
*Ability to learn ad adapt to new software technologies *Calm under pressure *Organized and very attentive to details