I am a B.E (Computer Science) graduate and a technical writer by profession. As a technical writer, I have created and maintained documentation for administrators and end users of the following software domains: Customer Relationship Management (CRM), telecom expense management, and CAD/CAM. I have created and maintained documents such as Installation Guides, Configuration Guides, Online Help, User Guides, and Release Notes. I have worked on Adobe Framemaker, Adobe Robohelp, and Microsoft Word.