''Featured on the website to represent my category of Customer Support Expert, Copywriter.''
Hello I introduce myself in the name of Christian Originally from a French-speaking country.
Thank you for viewing my profile, here is a brief overview of my skills and strengths. I am well organized, efficient and motivated, the key to my success was to learn quickly and then to reach a higher personal and professional level by seeking additional responsibilities, I worked in the field of writing as an editor SEO for more than 3 years in several companies such as EQUITY BANK, RAWBANK, IDANTITI. I also did customer support and customer service management.
I have designed and implemented drafting training programs here in my country and I work as a drafter in the bank in my country.
I supervised field agents in the field of customer service management and handed over the report to be entered on the Excel table to the manager of our company IDANTITI.
My sincere interest in building world-class support teams and maintaining a high level of standards has led me to succeed in my job and through my skills.
I master writing software such as Keyword Tool by Cocolyze, Hemingway Editor, Yoast SEO, Wold, Excel, PowerPoint and others
My goal has always been to exceed my client's expectations with the signed contract for efficient work.
Here is what I can bring you as a service in the field of customer support:
• Respond to customer inquiries quickly and accurately via phone, email or chat
• Identify customer needs and help them use specific features
• Analyze and report malfunctions (for example, by testing different scenarios or replacing users)
• Update our internal databases with information on technical issues and useful exchanges with customers
• Track customer complaints on social media and contact them to provide assistance
• Escalate feature requests and effective solutions to team members
• Inform customers about new features and functionality
• Follow up with customers to ensure their technical issues have been resolved
• Collect customer feedback and pass it on to product, sales and marketing teams
• Contribute to the training of Junior Customer Support Agents
Here is what I can offer you as a writing service:
Creation of content for all types of advertising or marketing media:
•Advertising
• Leaflet
• Leaflets
• Posters
• Catalogs
•Web page
• Emails
• Spotlights
Thank you for your confidence to work with me and I assure you a better job for your project, employment contract.