I can handle B2B/B2C outbound and inbound calls, Telemarketing. I Have skill for Consulting, Marketing & Business Development, Enterprise Development Strategist Professional Call Center Consultancy: a. Established and implemented customer relationship management strategies b. Reviewed and improved company's organizational structure c. Drafted business process design and optimized workflow and call routing d. Conducted root cause analysis of products and trained staff in performance improvement e. Measured and enhanced customer satisfaction through survey and data collection f. Ensured call center operations meet budget and objectives g. Demonstrated excellent presentation and negotiation skills resulting to closing of sales deals