I have over ten years of customer service experience. I started with Sutherland Global Services as a customer service representative handling Ebay uk buyer and seller complaints. I worked my way up to the ladder by becoming a team leader when I joined teletech Philippines in 2011. I stayed there for 5 years where I managed a group of customer service agents, monitored their tasks, productivity and performance. In 2016, I moved to JP Morgan Chase and Company as a senior specialist where I handled business banking customers. I was also hired as a general virtual assistant by MUFA, a local agri-cooperative. I have an experience in handling social media account for a local resort. My tasks include the following: Created a facebook page for them in 2021, managed posts on a weekly basis to entice people to book for the resort, answered customers' inquiries on a timely manner, scheduled booking appointment for customers, handled payments from customers, managed calendar for booking purposes, keep an inventory of the resort supplies, communicate with the resort staff for bookings, act as customer service manager for the business, assisted customers with their feedbacks, take care of the business owner's personal errands like restaurant booking, flight reservation, hotel booking, etc., managed email and calendar, manage and update Social Media Account. I am creative, passionate, and I can work with precision without supervision.