I am a computer engineer with more than 13 years of office-based work experience (still have). I am currently working as Head of IT Operations and Project Manager roles in my company. My work experience includes-

-Creating group policies and designing group policies for AD server. DNS Server, DHCP Server

-Creating network policies; maintaining, designing, and managing Cisco routers, switches, and total network systems

- Database Administration

-Maintaining and monitoring servers, cloud servers, security systems, IVR, Windows Server, Active Directory, Exchange, Office 365, Hyper-V, VMware, Backup, DNS, DHCP

Node.js, angular.js, mongoDB, Python, Dev-opps

-Install and configure software and hardware

-Manage network servers and technology tools

-Set up accounts and workstations

-Monitor performance and maintain systems according to requirements.

-Troubleshoot issues and outages

-Ensure security through access controls, backups, and firewalls.

-Upgrade systems with new releases and models.

-Develop expertise to train staff on new technologies

-Build an internal database with technical documentation, manuals, and IT policies.

Support, maintain, develop, and troubleshoot the operational network infrastructure and related components, serving multiple locations utilizing MS Windows Server and Cisco technologies.

Complete appropriate procedures and documentation related to servers, applications, and maintain a network operations manual. Resolve assigned help desk tickets to end user satisfaction.