I have extensive experience with implementing Zendesk as I have helped a handful of clients successfully implement Zendesk Support and Guide from scratch. This included, but was not limited to: Email setup and forwarding, user setup, IVR setup, importing client information, macros, creating triggers and SLAs, integrations, automations, creating customized fields, creating and maintaining the ZD Guide, as well as creating customized reporting and implementing AnswerBot. Given the opportunity, I know that I could successfully help your company implement this powerful tool. If you think that my experience would be a good fit for your project, I would love to speak to you more about the specifics of the project.