A seasoned professional with years of experience in Customer support/ retention / account management.

With a proven track record spanning customer support, retention, and service roles across diverse sectors, I am confident in my ability to contribute effectively to your team.

Recently, as a Customer Services Representative at Binance Crypto Exchange, I manage 40–60 daily chats, addressing a range of customer inquiries from account management to Crypto transactions. I am adept at identifying product and SOP gaps and providing essential insights for improvement.

My proficiency shines in managing high-volume interactions across calls, emails, and chats. I am proud of my swift issue resolution, 100% satisfaction rating, and sub-30-second first response time in chats. My use of HubSpot for customer outreach is reflected in composing over 300 emails with follow-ups per quarter, leading to a rapid promotion from Level 1 to Level 2.

As a former Customer Retention Specialist, I managed portfolios valued at $600k to $1.2 Million, with an impressive 80-90% retention rate. In Credit Control, I handled 600 customers and successfully recovered £80,000 within six months from high-risk clients. As a Renewal Representative, I excelled in meeting targets while using Salesforce CRM for effective customer interaction documentation.

My tech-savviness and quick learning make me a valuable asset. I am enthusiastic about the prospect of contributing to your team and look forward to the opportunity to discuss how my skills align with your needs.


Murad Khan
www.linkedin.com/in/mmuradkhan

Work Terms

Negotiate when selected.

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