Your rockstar Customer Service Representative who makes a difference! Why Hire Me? I am a hardworking professional, focused and diligent. I meet my targets and deadlines. I do not need to be micro-managed, once given a task list I do my job with no hassle and present results at the end of each week. Who am I? Underwriter, content writer and blogger with over four years work experience in customer service. -Manage large amounts of incoming calls -Identify and assess customers’ needs to achieve satisfaction -Build sustainable relationships and trust with customer accounts through open and interactive communication -Provide accurate, valid and complete information by using the right methods/tools -Follow communication procedures, guidelines, and policies -Take the extra mile to engage customers