My work philosophy is:
The client MUST be happy, nothing less is acceptable. Thanks
Experience -
8 years of Experience handling inbound calls from the clients in the US and UK.
Provide technical support to the end users over phone/email.
Resolve incidents remotely related to Operating system, user applications, wireless issues and complete hardware system diagnosis for laptop's and desktops computers.
Continuous follow ups on the Incidents to ensure the tickets are resolved with in the SLA.
Document troubleshooting steps and keeping track of the incidents.
Expert with Microsoft office and escalation management.
Responsible to resolve 23 tickets a day and maintain Client CSAT survey less than 8%.
ITIL foundation V3 certified.
Hobbie(s) - Freelancing
Work Terms
I'm flexible at working hours depending upon client(s) requirement. I prefer working with client(s) fluent in English.