We fired an employee over misconduct and soon realised that it was our biggest mistake. The guy started bad mouthing us online. You know, it was easy for us to lose our cool, but our online reputation management strategist at 18th Technology warned us against it. With his help, we were not only able
to handle negative publicity, but also saved ourselves from what could be a possible lawsuit. Sean Hainzl
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Sean Hainzl