Experienced for more than 5 years in contact centers of financial institutions, handling customers and analyzing their data to enhance CX, predict customer behaviors, and advising decision-makers with strategies to attract new customers, generating leads, and sustain current customers, using data gathering, querying, cleaning, storing, and visualization techniques, and building interactive dashboards with excel, VBA, Python, and Jupyter notebook to deliver your insights and achieving a high level of accuracy and quality within the agreed time frame.
I have a passion for self-learning, which's helped me to learn excel, VBA, Python, and PowerPoint and reach professional levels.
I have passed 2 projects successfully in the Udacity Data Analysis Professional Nanodegree Program, 1st project about statistical analysis, and the second one is data wriggling, analyzing, and visualizing to be presented by Jupyter notebook.
Attachments (Click to Preview)
-