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Skills

  • CSS
  • HTML
  • JavaScript
  • jQuery
  • Design
  • Bootstrap
  • Customer Service
  • Help Desk
  • Social Media Marketing
  • Software Development
  • User Interface Design
  • Zendesk
  • Accounting
  • Analytics
  • App Development

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Services

  • Email Marketing Campaigns

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    I can design your email newsletters and set up your email campaigns in any of the email marketing platforms. As an Email Marketer my skill areas are: I am having experience with following email marketing...

    AnalyticsAWeberBlog WritingCampaign ManagementCampaign Planning

  • Zendesk Development and Customization

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    I can design your zendesk Help center and set up your zendesk account(agent interface). As a zendesk developer, My skills are- • Workflow customization ( triggers, automation, targets) I have customized...

    App DevelopmentBootstrapBrandingCreativeCSS

  • Freshdesk Development & Customization

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    I can design your freshdesk customer support portal and setup freshdesk account (agent-interface). Here are my expertise as freshdesk developer - Support Email channel setup - chat setup - Linking Social...

    AccountingChat SupportCSSCustomer ServiceDesign

About

Email Marketer | Zendesk Administrator/Developer | Freshdesk Administrator/Developer | JavaScript Developer | Salesforce Administrator | Web Developer

Young passionate and motivated software professional with 6+ years expertise in Zendesk/Freshdesk development and customization.
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What do I do as a Zendesk administrator and developer?
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Workflow customization ( triggers, automation, targets)
Multichannel setup
Multi-Branding setup
Training and consultancy
Help center(Guide) design and customization
Zendesk custom app development
Zendesk talk setup
Zendesk chat setup
Zendesk reporting and insights using Zendesk explore
Zendesk integration with any other application
Zendesk setup for multi language
Zendesk SLAs setup
Zendesk Answer bot setup etc.
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Some of the custom Zendesk application which I have developed are:
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Call Duration App & Chat Duration App
Recent Article Comments App
Ticket Approval App
Custom View App

Apart from the above I have developed other apps which were specific to job requirements and integrating with their own internal CRM like tag management, organization management, SVC app, DND app, Organization details etc.
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Skills and Highlights:
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HTML
Bootstrap
CSS
JavaScript
jQuery
Ajax
Zendesk development and customization
Freshdesk development and customization
Email Marketing
SQL Sever
WordPress (Basic Customization)
JIRA
Salesforce administration
Zapier
JSON etc

Work Terms

Hours of Operation: 10:00 AM IST - 4:00 PM IST
Preferred language for communication: English and Hindi