Hi Can provide solutions to o=your reports with help of excel and other visual tools
As a Call Center Quality Analyst specializing in process improvement, I focus on optimizing customer interactions and operational workflows to enhance efficiency and service quality. By analyzing call metrics, identifying trends, and implementing data-driven solutions, I help streamline processes, reduce inefficiencies, and elevate customer satisfaction. My role involves collaborating with teams to refine quality assurance strategies, provide actionable feedback, and drive continuous improvement initiatives that align with business goals.
Work Terms
This is my freelance job so working hours will be for only 4-6 hours a day