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Skills

  • Administrative Assistant
  • Chat Support
  • Customer Service
  • Microsoft
  • Microsoft Office
  • Microsoft Outlook
  • Microsoft Word
  • Office Assistant
  • Technical Support
  • Virtual Assistants

Services

  • Technical Support / Virtual assistant

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    You don't want any part of your business falling through the cracks, and want to business scaled up? Do you NEED someone capable and skilled to help manage your operations and streamline your processes...

    Administrative AssistantChat SupportCustomer ServiceMicrosoftMicrosoft Office

About

Technical Support / Customer Support Representative

You don't want any part of your business falling through the cracks, and want to business scaled up? Do you NEED someone capable and skilled to help manage your operations and streamline your processes for optimized growth?

Then I could be a good fit!
Here's a list of my top skills, tools and applications that am quite adept at.
o Remote Collaboration
o Working as a Technical support / Virtual Assistant for 3 years and 3 months
o I also have experience working in a corporate setup handling customer care, Technical support, performance management, and operations support
o Act as the primary technical contact to deliver advanced technical troubleshooting and problem-solving solutions for Enterprise customers both in the EMEA (Europe, Middle East and Africa) and NOAM (North-America) region via the phone, emails and chat while on a remote session.
o Microsoft 365 administration, Exchange online Administration, Mail Flow, Outlook Issues, Microsoft office application issues, OneDrive for Business
o I can function comfortably as a Microsoft 365 solution specialist to ensure smooth running of organization's cloud services
o Ability to learn and use various software programs to make projects, and our lives, organized
o CRM tools such as HubSpot, Jira for maintaining relevant customer information, communications, ticket and incident management
o Microsoft Office Suite – have been using this for years and couldn’t live without it

• Very geeky, savvy and passionate about technology, apps and software – Favorite tool: Slack
• Strong ability to learn quickly and desire to figure stuff out! Google and Help can be your best friend!
• Maintain flexibility in order to respond to urgent requests and priority issues
• FUN, friendly, passionate, respectful person that always maintains a can-do attitude
• Maintained my passion, my creativity, my respect and my energy for the Technical support/Virtual assistance world!

Let me know if you are free for a quick chat

Work Terms

Your preferred schedule is my working hours

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