I've always had an aptitude for communication and clarity. This led me to start my career as an Administrative Assistant at Sethdallas (2014-2017), where I learned the fundamental organizational processes for good customer service.
Seeking to improve direct contact with the public, I moved to Youcall in November 2017. Working as a Customer Manager, I developed interpersonal relationship skills, clarifying doubts and presenting products and services with clarity and objectivity, always following scripts and guidelines.
My journey in the communication area has been further strengthened recently. Since January 2024, I have been part of the Sarafina Marketing Solutions team as a Transcriber. Here, I put my attention to detail and accuracy into practice to transcribe audios in Portuguese, ensuring the fidelity and fluency of the content.
Throughout these years, I have been able to see how each experience has contributed to my professional development. Administrative organization, assertive communication and transcription accuracy have become pillars of my quality service.