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Skills

  • Oracle Siebel CRM
  • SAP CRM
  • Admin Support
  • Analysis
  • Analytics
  • Billing
  • Chat Support
  • Customer Service
  • Customer Support
  • Data Analysis
  • Data Entry
  • Data Generation
  • Data Management
  • Data Processing
  • Email Support

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Services

  • Data Entry | Information Management

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    Accustomed to generating large amount of data and translating it into a concise report. Worked mainly with excel and other Microsoft office tools for more than 6 years to provide time-driven reports to...

    AnalysisAnalyticsData AnalysisData EntryData Generation

  • Customer Service | E-mail / Chat Support

    $15/hr Starting at $25 Ongoing

    Dedicated Resource

    With my 4 years of extensive background in handling general public and wholesaler/retailer customers, I developed skills & knowledge that enables me to provide excellent solutions to customer demands...

    Admin SupportBillingChat SupportCustomer ServiceCustomer Support

About

High quality results delivered "right on time, right first time".

Good day! You have found your freelancer!

I have done data/reports generation and analysis relating to Operational performance and behavior for 6 years with Shell. Working with a large amount of information and interacting with global stakeholders equipped me with adept skills in the following fields:

1. Operational Reporting and Business Intelligence
2. Stakeholder communication/presentation
3. Handling & establishing MIS needs of newly set-up accounts/operating unit
4. Scheduling & Forecasting
5. Capacity Planning/FTE sizing
6. Excel, PowerPoint, SAP Business Object, CRM and ERP, Oracle CRM and ERP, SharePoint, LiveLink

I also worked as a front liner for several years with MCI Communications (US Telco) and Shell (US Fuels), acknowledging basic to complex concerns of diverse clients through phone and e-mail. I am positive that I can effectively contribute to a significant improvement in your Customer Satisfaction Index through efficient issue resolution and customer-first mindset.