Superior interpersonal and communication skill to enhance prompt and accurate delivery of quality customer service; easily conveys to technical & non-technical users.
Supporting users’ calls on desktop level & remotely to resolve their problems.
• Train new users in the basics of the system: Windows, E-mail, Intranet, MS Office, in-house ERP applications etc
Experience of: Windows Server 2003, 2008 & 2012 Active Directory Group Policies, TCP/IP, DNS. Windows Vista, XP, Win7, Win 8.1 Pro, Win 10 Pro
Experience of: MS Office 2003, 2007, 2010, 2013, 2016 King Soft. MS Outlook, Outlook Express, Live Mail, Oracle 8i, ERP
ACADEMIC QUALIFICATIONS:-
BCA (Bachelor of Computer Applications)
CCNP-BCMSN (Cisco Certified Network Professional)
CCNA (Cisco Certified Network Administrator)
MCSE (Microsoft Certified System Engineer)
Plus Two (P.C.M) HP Board Dharamashala
Work Terms
I have an ability to complete any task within given specified time with 100% accuracy.