On mission to delivering Happiness

I really love to help customers because it gives me opportunity to be creative, to be different every time. It is not a day to day job, every ticket, every query is a new experience. I love interacting with people, I always try to understand their challenges, problems, issues and when I see my customer overcoming their challenges or if I am able to solve their problems/query, nothing can describe that feeling.

Work Terms

I have 5 plus years working experience in customer support and below is my professional summary:

•Experience in customer service operations for B2B and B2C in Banking, education and e-commerce domains
•Experience in Email operations, Service Desk operations, projects, Incident & SLA Management
•Extensive experience in working with clients/partners based out of North America, Latin America, Europe, Nordics, Middle East, Africa, APAC.
•Experience working with SAP Business by Design, SugarCRM, eLearning Platform and e-commerce platform Answer helpdesk/service desk support tickets via email through ticketing tools and maintain service levels for customer query queues

Available 24*7 at reasonable prices

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