Dynamic Senior Technical Team Lead with over 19 years of extensive experience in the ICT sector at Bibliotheca Alexandrina (Library of Alexandria). Recently transitioned into DevOps Engineering and Automation, specializing in managing on-premise infrastructures, automating processes, and enhancing system reliability. Proficient in Kubernetes, Docker, Ansible, Bash scripting, Jenkins, and Terraform, with a strong focus on improving operational efficiency. Adept at engaging with stakeholders at all levels, demonstrating leadership through hands-on team management and training. Currently expanding cloud capabilities through AWS training to further enhance my skill set.
Work Terms
Senior Tech Lead Engineer - Bibliotheca Alexandrina | February 2023 – Present
Administer Kubernetes and Docker for local servers, implementing automation with Ansible.
Build and maintain CI/CD pipelines using Jenkins and design infrastructure with Terraform for scalable deployments.
Lead on-premise infrastructure solutions while integrating AWS capabilities to enhance service offerings.
Conduct hands-on training for interns on DevOps practices and infrastructure management.
Tech Lead Engineer - Bibliotheca Alexandrina | July 2014 – February 2023
Provided technical leadership and guidance to engineering teams.
Initiated the transition to a DevOps culture, establishing a lab environment with Linux OS (Debian), Configuring SSH for secure access to these machines, implementing Docker containers for Apache web servers, configuring Nginx load balancer, and ensuring high availability with Keepalived.
Supported and operated PBX systems across multiple locations.
Prepared technical specifications and pricing for ICT procurement.
Managed software licensing and IT asset management, including disposal processes.
Acting Head of Helpdesk Unit - Bibliotheca Alexandrina | July 2012 – July 2014
Directed a team of 15+ engineers, delivering technical support to more than 2,400 users.
Developed knowledge bases and training programs , enhancing support efficiency and team performance.
Managed critical incident resolution for hardware, software, and network issues.
Senior Communication and Technical Support Engineer - Bibliotheca Alexandrina | July 2008 – July 2012
Provided comprehensive support to clients, ensuring proper installation and troubleshooting of software and hardware.
Managed telephony systems, including PBX configurations and IP telephony implementation.
Led technicians in resolving hardware, network, and telephony issues.
Technical Support Engineer - Bibliotheca Alexandrina | September 2005 – July 2008
Provided comprehensive support for Windows and Macintosh systems,
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