I arrange a workshop to understand the customer's requirement, design and analyze the requirement and deliver on time with code grade and with accurate and defect free. For admin. I ensure

Objective:
A challenging and progressive career with an organization where my technical knowledge along with my creative thinking will contribute to the organization achievement and my growth.

Summary:

BMC Remedy Engineer with experience in Implementation developing and enhancing BMC Remedy ARS based applications.
Expert in BMC Remedy ARS server, its component installation and configuration.
Skills in BMC Remedy ITSM 7.x and 8.x Configuration and Customization, integration.
Skills in Email Engine, DSO functionality, notification engine and its configuration.
Worked on AR System, Atrium CMDB, IM, PM, CM,SRM,SLM, Asset management
Proficient on BMC remedy Dashboard.
Experience of working on Windows, MS-SQL, Linux and Oracle.

Experience:
13th July 2015 to present, I am working for Harman(www.harman.com)
April 2012 to 3rd July 2015, I worked for Vyom Labs Pvt Ltd (www.vyomlabs.com)
March 2010 to March 2012, I worked for Icanic Technologies Pvt Ltd (www.icanictechnologies.com)

Projects:

ITSM Development with 8.2SP2

Description
As per the business requirement and designed need to develop the application. It is very complex development.

Role and responsible
Analysis the design, help the designer to design the ITSM functionality.
Analysis the impact of the application.
Breaking the design into multiple tasks.
Writing workflows.
Doing sanity test.

ITSM implementation, customization and support.

Description
Company has implemented BMC Remedy to support the internal business operation. This tool has replaced my supporting tools.

Role and responsible
Organizing work shop to the client to understand the business process.
Requirement gathering, analyzing the requirement, defining the process as per the business need.
Installation and configuration of AR System, service desk, change management, SRM, SLM, Asset Management, CMDB.
Consulting the tool to the client.
Configuring the foundation data.
Creating SRDs
Defining SLA for inci

Work Terms

Need to discuss on this regard.