QUICKBOOKS ONLINE EXPERT W/ 4+ YEARS OF EXPERIENCE
Trainer / Training Team Manager | Virtual Assistant | Customer Service
Hi! I’m Al Khalid, a reliable, optimistic, and diligent person. I am a degree holder with expertise in Financial Management with over 4+ years of customer service experience with BPO industry based in U.S. I am currently working at Intuit™ (one of — Fortune 500 companies) as a trainer / training team manager.
Essential Functions/Core Responsibilities:
01. Responsible for day-to-day functional direction of agents within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations.
02. Utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.
03. Prepare and present training materials through classroom learning, hands on demonstrations, and supporting activities.
04. Accountable for achieving individual training performance metrics.
05. Support and partner with Operations to transition of agents from training to production environment, ensuring competency levels meet business needs (where required).
06. Maintain relevant product knowledge for each account by taking calls, attending client and cross functional meetings (as needed), and side by side observations.
07. Ensure effective, consistent communication with managers, peers, and other resource groups, including day-to-day informal interaction with clients.
08. May support Instructional Design team in designing and developing training materials for various instructional delivery methods including; computer-based training, interactive, classroom training, and written job aids.
09. Measure the effectiveness of training programs using various feedback methods – focus groups, interviews, and surveys that will lead to enhancement of training resources.
Work Terms
Preferred communication through Facebook Messenger or Skype.