Iam well qualified in deep analytical skills.I want to prove that my background experience in the field of application support will help me in the field of data analysis.

Education
Bachelor's degree in communication engineering
Faculty of Electronic Engineering,
Menoufia university Egypt
May 2007

Skills
• Data collection, cleaning, wrangling, visualizations and analysis
• Troubleshooting and resolution
• Business and technical analysis
• Helpdesk administration
• Database mangement
• Employee training
• Technical support
• system administration
• Microsoft Office
• Toad for Oracle and sql Developer

Employment Experience
work as
Senior Application Support Engineer: From May 2014 till Now for PPIC in Egypt
• Responsible of setting up application and replication servers, maintaining and implementing AOCJ program
• Responsible of data replications between different sites
• Responsible of setting up new sites, from databases, applications, UCM and replication of data to the new site
• Proactively identified and solved complex problems impacting operations management and business direction
• Oversaw various projects from conceptualization to completion
• Protected company reputation and built loyal client base by working relentlessly to resolve problems and improve customer satisfaction
• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
• Monitored multiple databases to keep track of all applications is working.

Work Terms

work hours is 30 hours per week.
the first preferred communication tool for me is e-mail.

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