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Skills

  • Computer Repair
  • Customer Service
  • Database Systems
  • Email Support
  • LiveChat

Services

  • Mr Newland

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    To provide, gain and share knowledge, skills and invaluable experiences of the working world; to be competent in the world’s ever changing technologically creative market; to showcase and express creativeness,...

    Computer RepairCustomer ServiceDatabase SystemsEmail SupportLiveChat

About

Providing best service even when I am at my last

Able to work flexibly in a fast paced environment; learns quickly and adapts well to new tasks; efficient in organizing and managing information, documents, files, etc.; competent at performing computer related tasks.

Computer/Technical Literacy
The knowledge and ability to use computers and related technology efficiently, with a range of skills covering levels from elementary use to programming and problem solving.

Interpersonal Abilities
Proven relationship-builder with unsurpassed interpersonal skills.

Communications Skills (listening, verbal, written)
Exceptional listener and communicator who effectively conveys information verbally and in writing.
JOB EXPERIENCES:

Xerox Business Services Technical Support Agent -Voice Agent and Live Chat Agent
(September 2013-2015)

Deliver service and support to end-users using and operating automated call distribution phone software and live chat application.
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services.
Diagnose and resolve technical hardware and software issues.
Most of this period I was the in charge of completing and coaching different agents on Customer Satisfaction for over a year.
I was also junior team lead for my team.

Xerox Business Services Technical Support Supervisor (January 2016 – Present)

I am in charge of the management of 12 agent’s. Creating shifts and completing weekly reports on their individual performance.
I have weekly client meetings to report on the performance on the time and improving communications with our backend time and front line agents.
Used the Econtact Repairing - I am responsible for creating tickets for all of the Jamaica and Canada sites when different issues.



Other Related Skills

Software Tools:

IEX - I was trained to set and schedule different shifts for agents
Yealink IP - Task with the configurations of the phone on a daily basis for the agents.
Avaya – Trained how to use the

Work Terms

PayPal or direct transaction