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Skills

  • Account Management
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Contact Management
  • Customer Service
  • Freshdesk
  • Help Desk
  • Key Performance Indicator (KPI) Design
  • Management
  • Operations Management
  • Relationship Management
  • Salesforce

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Services

  • Customer Care Management

    $20/hr Starting at $25 Ongoing

    Dedicated Resource

    Benefits: Improved customer satisfaction Reduced response times Streamlined processes Enhanced team performance Increased efficiency Key Features: Team management and leadership Process optimization Technical...

    Account ManagementClient AdministrationClient AssessmentClient ContactClient Issue Resolution

About

Results-oriented Customer Care Manager with 16 years of experience leading and developing high-performing support teams. Proven track record of delivering exceptional customer service, reducing response times, and achieving SLAs. Skilled in utilizing SolusVM, OpenStack, WHMCS, and other relevant tools to ensure optimal VPS service delivery. Eager to leverage leadership skills and technical expertise to contribute to a growing VPS support organization.

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