Experience
Systems Administrator at CEDA Orthopedics & Interventional Medicine
Responsible for installation, administration, maintenance, and troubleshooting, of a wide array of customer hardware, software, and data assets in varying environments while identifying and evaluating potential areas for improvement that best fit the individual business needs of the clients.
- Active Directory Administration.
- Microsoft Windows Server 2008/2012/2016 administration.
- Microsoft Office 365 administration.
- Microsoft Azure Administration.
- Network Monitoring and Configuration using Cisco Meraki Cloud.
- Citrix Xencenter and Citrix Studio Administration.
- Coordinate installations with vendors and coordinate software/hardware purchases.
- Ticketing system Zendesk/Teamviewer.
- Maintain Hardware/Software/License Inventory.
- Perform daily tests on the environment to ensure that the systems are working properly.
- End User Support.
IT Support Technician at Universal American Mortgage Company (UAMC)
• Active Directory Password Reset / Unlock Accounts.
• Add/Remove user groups in Active Directory.
• Password resets for Corporate Applications.
• Printers / Scanners Set-Up and Troubleshooting.
• E-mail access support on Mobile Devices IOS/Android.
• Troubleshooting of connectivity issues.
• Use of Ticketing System ServiceNow and Track-IT.
• Support of Microsoft Windows 7/10 Environment.
• Server Monitoring Microsoft Windows Sever 2003R2/2008R2.
• User Training and assistance with miscellaneous software.
• End users Deprovision.
IT Service Desk Analyst I at Stearns Lending
• Support of Citrix XenDesktop and XenApp Environment.
• Support of Microsoft Windows 7 Environment.
• Support of Dell Wyse Thin Clients and Zero Clients.
• Administration of Multi-factor Authentication and Identity Assurance (RSA SecurID).
• Active Directory Administration.
Microsoft Windows Server 2012R2 Server Monitoring.
• Polycom Phone System Administration.
• Local and Network Printer Support.