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Skills

  • Chat Support
  • Customer Satisfaction
  • Customer Service
  • Google My Business
  • Google Suite
  • Microsoft
  • Microsoft 365
  • Problem Solver
  • Problem Solving
  • Ticketing Software
  • Zendesk

Services

  • Fully personalized Customer Support!

    $12/hr Starting at $1K Ongoing

    Dedicated Resource

    As a seasoned customer support specialist, I offer a comprehensive range of services tailored to meet the unique needs of your business. From promptly addressing inquiries and resolving issues to providing...

    Chat SupportCustomer SatisfactionCustomer ServiceGoogle My BusinessGoogle Suite

About

Seasoned Virtual Assistant | Customer Service Specialist | Content & Community Moderator.

Hi there! I'm Alexis.

A 26-year-old professional with nearly 7 years of experience in the BPO industry. Throughout my career, I've had the opportunity to work with multimillion-dollar companies in various roles, including customer service, moderation, I.T., sales, and virtual assistance. With proven expertise in the administrative and customer experience areas, I specialize as an Administrative/Executive Assistant, Customer Service, Data Entry and/or Content-Community Specialist. My main objective is to make everything easier for you. I am detail-oriented, self-motivated, easy to work with, goal-driven, and possess excellent communication skills along with strong and firm values.

Over the past years, I have worked with individuals and businesses, creating significant impact and value. From these experiences, I have developed exemplary skills, including but not limited to:


Key Characteristics | Skills:
• Administrative/Executive Support
• Customer Service
• Virtual Assistance
• Community Moderation
• Content Moderation
• Data Entry
• Inventory Management
• Listing Management
• Order Processing
• Order Fulfillment
• Handling Inbound Inquiries
• Creating Shipping Labels
• Multitasking
• Following Procedures
• Time Management
• Multiple Email Inbox Handling
• Answering Product Questions
• Internet Research
• Scheduling
• Travel/trips planning
• File Management
• Community management
• Content Moderation
• Spanish Language Proficiency


Software | Applications | Websites:
• Microsoft Office
• Google Suite
• Instagram
• Facebook
• Twitter
• Dropbox
• Zoom
• Discord
• Telegram
• Notion
• Zendesk
• Kustomer
• Sugar CRM
• Amazon
• Walmart
• Shopify
• WhatsApp

I am always open to tasks that offer growth opportunities and the chance to gain additional skills for an overall service and experience.
Thank you for your interest and consideration. Let's work together to achieve your goals seamlessly and efficiently.

Work Terms

Working hours:
Literally any schedule my client or contractor provides me with. In these 7 years, I have worked on any imaginable schedule. I am open to any type of fixed or rotative schedule. Morning, evening, night, graveyard, etc. Anything, literally. 

Payment terms:
I would prefer if the payments could be processed through wire transfers to my local bank account. However, if not possible, I can work with platforms such as Payoneer or PayPal.

Preferred communication channels:
Whichever the customer prefers.

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