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Skills

  • Account Management
  • Administrative Assistant
  • Avaya
  • Cisco
  • Client Administration
  • Client Assessment
  • Client Contact
  • Client Issue Resolution
  • Client Orientation
  • Correspondence Management
  • Customer Service
  • Data Entry
  • Data Management
  • Freshdesk
  • IT Service Management

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Services

  • IT Solution & Support Expert

    $25/hr Starting at $100 Ongoing

    Dedicated Resource

    I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art...

    Account ManagementAvayaCiscoClient AdministrationClient Assessment

  • Virtual Assistant

    $5/hr Starting at $25 Ongoing

    Dedicated Resource

    I am a seasoned Virtual Assistant and pride myself on not just carrying out the task at hand but understanding the processes and investigating how these can be made more efficient with the up to date...

    Administrative AssistantData EntryData ManagementMarketingProcess Design

About

IT Solutions & Support Expert

I am an accomplished ITOPS & Infrastructure Solutions & Support Expert with extensive experience in problem management, incident management, service management, team building, and deploying state-of-the-art technology solutions. Reputation for developing strategic plans that greatly enhance infrastructure operations, client satisfaction, and process improvement.
My primary focus is on Windows & Linux Servers, macOS, Android, ADDS, DHCP, DNS, Web-Servers, MS 365, SharePoint, MS SQL, Azure, AWS, Virtualization with Hyper-V, Citrix, VMware, Centralized Management with SCCM, WSUS, Jamf, Matrix42, Power BI, SAP B1, VOIP / IP Telephony (Avaya, Yealink, CISCO)
I have extensive expertise in the areas of integration and implementation of LANs, WANs, wireless networks, operating systems, and network management

Work Terms

I am good at English and will prefer to communicate in English. I would like to work on continual projects normally and eventually for little projects as well. My working rate will be 25$ per hour.

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