My name is Andreina Guillen. Social Customer Support Specialist with over five years of experience that specializes in helping companies like down their customer support costs. As a social customer service agent, I can enhance a brand’s reputation and even catch wind of potential issues by engaging with customers online.
I have handled thousands of questions for over five years on a variety of platforms, including Zendesk, Intercom, and social channels like Facebook and Instagram posts.
As part of my successes, I have reduced response times by over 70% during off-peak and off-peak hours, while having a low cost and increasing overall conversion rates by up to 15% for e-commerce brands such as Mented, Factor, and Andie.
Right now I am looking for a suitable position with a company that offers performance-driven individuals a place where I can build a successful career.
Work Terms
As needed