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Skills

  • Call Center
  • Customer Service
  • Data Management
  • Database Development
  • Phone Support
  • Professional Organizer
  • Real Time Programming
  • Sales
  • Team Management

Services

  • Sales,calling on data,customer service,

    $10/hr Starting at $50 Ongoing

    Dedicated Resource

    I am into customer service and sales from past 6 years Good call centre knowledge Sales on given database Worked with many MNC's like teleperformance,healthkart, globiva and aegis. Will work with 100%...

    Call CenterCustomer ServiceData ManagementDatabase DevelopmentPhone Support

  • Team leader

    $20/hr Starting at $100 Ongoing

    Dedicated Resource

    I can also manage a team of 25-30 agents who are responsible for delivering service to the organisation . Will monitor there AHT,WRAPUP TIME,ACTIVE TIME ,BREAKTIME ,OCCUPANCY,UTILIZATION and sharing feedback...

    Professional OrganizerReal Time ProgrammingTeam Management

About

Hi, my name is ankit and i am having total experience of more than 6 years in telesales B2B,B2C processess.
Having good knowledge of call centre metrics and ready to work on given project with quality and productivity
I will work on below metrics
FIRST-CALL RESOLUTION
SERVICE LEVEL/RESPONSE TIME
ADHERENCE TO SCHEDULE
FORECASTING ACCURACY.
SELF-SERVICE ACCESSIBILITY.
CONTACT QUALITY.
CUSTOMER SATISFACTION.

Worked with MNC's like teleperformance,Intelenet,healthkart in B2B,B2C and telesales/customer service process

Work Terms

I can work more than 8 hr per day and rest would request to please ping me for better result