IT Manager with 8-year record of leadership experience in areas such as Service Desk, Customer Management, ITIL Process, Infrastructure development, User management, application support and optimization. I possess a proven track record for training, and developing high-performing service teams, managing high-volume operations, and improving team productivity and customer service quality. I focus on satisfying customer needs through robust, innovative, and forward-thinking solutions. Currently I am working in USA Based Organization where I am managing whole IT Infrastructure and Operations for USA, India and other locations as well .