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Skills

  • Client Assessment
  • Client Contact
  • CRM
  • Customer Experience Management
  • Customer Retention
  • Customer Satisfaction
  • Customer Service
  • Customer Service Management
  • Customer Service Training
  • Functional Design
  • Odoo
  • Process Design
  • Social CRM

Services

  • Customer Success Manager

    $8/hr Starting at $25 Ongoing

    Dedicated Resource

    Handle escalated customer complaints and provide timely resolution. Managed a team of remote customer service agents, including training, and providing ongoing coaching and feedback. Developed and maintained...

    Client AssessmentClient ContactCRMCustomer Experience ManagementCustomer Retention

About

Handle escalated customer complaints and provide timely resolution.
Managed a team of remote customer service agents, including training, and providing ongoing coaching and feedback.
Developed and maintain the portal with all issues addressed. Developing structured, cyclical & LinkedIn InMail and or Sales Navigator campaigns
Setting up automatic alerts/notifications on tools like LinkedIn to keep track of people changing careers.