Setting customer service standards through high quality and delivery, Ensuring strict adherence to SLA, Interacting with vendors to enhance quality, Performing deep dive root cause analysis.
Experience in eliciting, analyzing and documenting the requirements for US Mortgage and Title processes. Worked as a liaison among onshore clients (Title companies, insurance companies, lenders/banks, foreclosure agencies, loan officers, escrows and real estate agents) to understand business problems and opportunities in the context of requirements and recommend solutions that enable the organization to achieve it’s goals.
Good knowledge in Administrative & Secretarial, Data entry, Data collection, Data processing, Copy & paste, Data analysis, Data conversion, Keyboarding, Order entry, word processing, title search, title ordering, title review.
Work Terms
10 hours of working coverage, online payment, communication via email/webex/skype/phone.