I am Ariane G. Ignacio from Cebu, Philippines. I have a degree in Business Administration from the University of San Carlos. I have 13 years of experience in the Business Process Outsourcing industry as an Appointment Setter for a Medicare Supplement campaign, Customer Service Representative, Billing Representative, Sales and Reservations Agent and as a Technical Support Representative as well. I also became a Team Leader for almost 3 years in a back office company. I led a team of 15-20 people who are consistent in meeting the company's goals. I provide coaching and feedback to my agents. I was also a virtual assistant for 2 years for a company that offers exercise programs, diet plans, and weight loss supplements. I do inbound and outbound calling. Assist customers via phone, email, and chat. I am familiar with applications like 8x8, Talkdesk, Zendesk, Zillow, Dropbox, and Skype. I also know how to use Microsoft Word and Excel. Because of my experiences, I was able to develop my computer, management, communication and time management skills. I believe that these skills will make me an asset to your company and I believe that I can contribute to your growth and success by achieving your goals and consistently generate revenue for your company. I'm a sales and quality driven individual and I make sure that my client or customer is happy with the service that I provide. I make sure that I walk an extra mile for my customer. I don't settle for mediocrity. I get things done effectively and efficiently. I'm eager to learn new things, I'm open-minded and trainable. I know that I am a good fit for this position and I see myself working hand in hand with you and your customers towards achieving excellence and success.