I am dedicated to every clients success!
Do you have a daily workflow that you need to maintain? Inventory that needs to be closely monitored? Tasks that needs to be allocated everyday? Do you require data extract and data management? Ticket creation? Invoice generation? Do you have a lot in your hands right now and you need someone you can entrust these tasks to?
Worry no more, I am here to help you with those tasks.
I have a solid 13 years work experience in the BPO industry.
I started as an agent, to SME, got promoted as process trainer then Team Lead.
With 3 years work experience of being an Operations Senior Analyst/Team Lead, I breathe inventory, allocation, inflow and weekly performance review. Part of my role is to manage a mailbox too, making sure that all emails are responded within 24 hours and handle escalations.
Below are other things I can help you with which are the tasks I have successfully done in my projects before:
- VA / Admin Support tasks
- Inbound customer service
- Outbound customer service
- Mailbox Management
- Address disputes
- Data entry
- Team performance management
- SLA drive and monitoring
- teaching English
- Ticket creation/reservation
- BPO related tasks
- Inventory monitoring and management
- manual invoice creation
- customer service script creation
- soft skills training
- AHT baselining
- coaching (performance management)
- QA (per QA parameters provided)
- Review and update SOP
If you require any of my skills above and you need a real professional to be part of your team, feel free to message me. I'd be happy to see you succeed and it will be my honor to be part of it.
Work Terms
2-3 hours daily full time on Saturdays. I am considering doing freelance full time soon!